Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that's best for your work and your lifestyle.

Your future team

As an Individual Contributor, the Mission Director(MD) is a strategic PMO, Project management office, focusing on defining the path to cloud and managing customer cloud launch journey for our strategic customers. They ensure overall coordination of across SMEs within the business, ensuring customers achieve their cloud goals and Atlassian value, and they will aggregate and prioritise product insights and feedback.

In practice, you will coordinate Atlassian experts from Sales, CSS, R&D teams to deliver the best solution to the customer for their cloud adoption and migration journey.

You will report to the Senior Manager, Mission Directors.

What you'll do

• Oversee strategic customers, guide cloud transitions, and implement deliverables to meet goals. Align customer objectives with broader goals.

• Understand customer needs, demonstrate the ability to address them, and create recommendations from data and insights.

• Communicate the vision to partners and peers, driving shared understanding and commitment to objectives.

• Experience establishing communication and engagement with prospects forms, and listen attentively to confirm understanding.

• Share critical information with partners to foster efficient collaboration.

• Understand product offerings and their value, aligning product knowledge with customer needs.

• Articulate how Atlassian's products can enhance operational efficiency and strategic growth.

• Stay updated on industry trends and integrate knowledge into customer interactions.

• Identify business problems and propose user-focused solutions, defining practical implementations of new ideas.

• Design and implement new solutions, leading projects and promoting a culture of innovation.

• Collaborate with diverse teams to develop solutions and share knowledge, fostering a learning culture.

• Encourage collaboration within the team to achieve common goals.

• Contribute to a collaborative environment and share improvements through mentoring.

Key competencies:

• 10- 14 years of experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.

• Engagement and Influence

• Manages to Results

• Experience responding to prospect emails, phone calls, and demo requests and Influence

• Product and Technical Knowledge

• Customer Focus & Insight

• Continuous Improvement and Driving Innovation

• Teaming & Collaboration

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.