Job description

Are you a maker who loves to build teams and products to solve real problems for customers? Atlassian is looking for a Senior Engineering Manager to join Jira Service Management to lead our Virtual Agent team.

Jira Service Management's virtual agent, powered by conversational AI, automates support interactions and empowers service teams to deliver exceptional support at scale. Powered by LLMs and purpose-built ML models, the virtual agent is a flagship experience for the new Atlassian Intelligence.

You will work closely with our product management and design team to deliver rapidly and incrementally, experiment to explore new ideas, and focus on continuous improvement in every aspect of what we do. Your greatest responsibility will be looking after the individuals reporting to you – mentoring and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.

Key Responsibilities:

• Enable your multi-functional team to ship features quickly and safely whilst managing a large team, providing them with the tooling and processes needed for success.

• Ability to drive technical and operational excellence, pushing innovation and quality.

• Grow your team members careers and keep them engaged.

• Support your team by holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, and resolving conflicts.

• Be both a technical leader and people manager responsible for guiding your team to make solid technical decisions.

• Help to prioritize and coordinate the team’s work alongside your product management and design peers.

• Continuously improve JSM’s engineering team and processes.

About You

• You have experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.

• You enjoy collaborating with Product Management and UX Design on the product discovery & delivery lifecycle.

• You have a passion for understanding customers and their needs, and encourage engineers to do the same.

• You've done frontend and backend application development on a SaaS product with current tools & technologies (React, GraphQL, Kotlin, etc). You're endlessly curious about the technologies your team works with and strive to keep your technical knowledge sharp — but you also feel comfortable knowing your greatest impact won't be as a technical contributor.

• You’re able to spar with senior engineers on systems design, pulling from your background as a hands-on engineer.

• You place a tremendous value on good communication and appreciate async- and remote-friendly working practices. You know how to pick the right communication tool for the problem at hand (chat, video, email, etc.).

• You understand methodologies like Agile, XP, and Lean, and see their value, but don't believe there's only one right way to get work done.

• You are comfortable with the pace and trade offs of early product development. You know how to take care of yourself and your team, get your work done without working around the clock, prioritize ruthlessly, and tolerate a little uncertainty.

• You have a Bachelor or higher degree, or its equivalent, in Computer Science, Information Technology, Information Systems Management or a closely related field of study.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.