Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Our JIRA Service Management, IT Operations team is comprised of people with backgrounds in Business to Enterprise and Business to Consumer Product Management. We are building solutions to guide the next degree of innovation in IT Operations workflows as part of our IT Service Management offering.

We usher in the next level of innovation and help create the next level of scenarios that enhance the work experience and productivity of the IT and DevOps employee in an organisation.

This role will report into product management leadership driving the charter of incident, change, alert, on-call and other key operational elements in the IT Service Management domain.

• Own the overall strategy & execution of the AIOps remit as part of Jira Service Management business

• Partner with Atlassian’s central platform teams and with external partners, developers to build for IT Ops scenarios

• Making these 3rd party connectors/integrations work well within the broader Atlassian Marketplace

• Effectively work with product marketing and other go-to-market teams in communicating product value, enabling support, sales, partners etc, and orchestrating product launches

• Empathize with the customer, discover the right problems, build roadmap and ship capabilities that provide measurable customer value

• Build with heart and balance by looking at qualitative & quantitative signals, market landscape, aligning to the overall JSM’s vision of bringing Dev & IT teams together

Qualifications

• 8+ years of experience in a product management role with experience in building & scaling product or platform services for enterprises

• Good understanding of enterprise architecture, problem statements and customer needs

• Experience in one or more of the following areas will be an added plus

  • Prior experience in building & scaling an integration platform/ iPaaS solutions/building 3rd party connectors etc would be a plus

  • Understanding of transformations, pre-post processing of data during the integration process

  • Background in Software Development, User Experience Design, IT Operations

  • Experience in IT Service Management, IT Operations, DevOps toolchain would be an added advantage

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.