Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Value Management Office exists to infuse all interactions and engagements towards the fulfillment of the customers’ strategic business needs with joint ownership of their long term success.

As a Principal Value Advisor in Atlassian’s Value Management Office (VMO), you will shape and deliver strategic value engagements with customers. You will define the value proposition of Atlassian solutions for customers, drive innovation, and set the standard for craft excellence and customer-centricity across the organization.

This is a highly influential individual contributor role that plays a key role within the Atlassian team focused on driving customer success.

Key Responsibilities:

Customer Focus & Relationship Building

• Engage with senior customer executives to develop a deep understanding of customer organizations, business processes, and strategic objectives.

• Build influential, personalized relationships with key decision-makers, shaping decision-making and driving for customer success.

• Work as a key part of the Atlassian team to create tailored solutions that provide customers with significant value and a competitive advantage.

• Depth of experience engaging enterprise customers across multiple sectors and countries within the region

Financial Acumen & Value Articulation

• Rapidly interpret customer industry, strategy, financial data to identify trends and opportunities.

• Develop comprehensive business cases for both clear and ambiguous situations, and clearly communicate value to customers and stakeholders.

• Develop metrics to support adoption and realization of value.

Critical Thinking & Solution Development

• Synthesize complex data and information to uncover root causes and develop holistic, innovative solutions.

• Demonstrate advanced discovery skills to uncover value drivers for customers.

Storytelling & Executive Communication

• Consistently produce high-caliber, executive-level storylines and presentations.

• Deliver compelling, concise content and visuals to amplify business cases and proposals.

• Demonstrate poise and confidence with C-level executives, handling objections and driving alignment.

Driving Innovation

• Contribute to the design and development of new VMO solutions and offerings, ensuring successful implementation and integration.

• Lead the conceptualization and implementation of practice level strategic initiatives to support Atlassian strategy

Collaboration & Influence

• Build trust and collaborate across cross-functional boundaries, driving alignment between teams on common goals focused on customer success.

• Influence internally and externally as a trusted advisor to sales leadership and customers.

Knowledge Sharing & Thought Leadership

• Actively develop thought leadership that articulates the value of Atlassian solutions for customers.

• Support the enablement of field teams around Value Based selling.

• Mentor and coach junior team members, fostering a culture of collaboration, learning and development.

Travel up to 15-20% will be required for this role. Expect customer-facing travel for onsite customer meetings within your territory, as customer demand for in-person meetings grows.

Must Have:

• Extensive experience in value consulting, management consulting/ strategy consulting, quantitative research and analysis, with exposure to cloud technologies and digital transformation initiatives (generally 7 + years of experience)

• Extensive experience in value management and proven track record of leading complex, cross-functional engagements across a broad range of customer industries.

• Mastery in financial modeling, business case development, and value articulation at the customer executive level.

• Exceptional communication, executive storytelling, presentation and stakeholder management skills.

• Demonstrated ability to drive innovation, influence senior leaders, and foster collaboration in complex environments.

• Recognized as a thought leader and mentor, with a commitment to knowledge sharing and driving operational excellence.

• Demonstrated commitment to build, operationalize, and exemplify the practice operating model 

• Desire and drive to create value management infrastructure through customer engagements to drive Atlassian’s sales transformation

Nice to Have:

• Familiarity with Atlassian's solutions

• Experience with workflow management tools, service management tools or collaboration tools

• Relevant regional business language proficiency is highly desirable, based on the needs of specific customer engagements e.g. APAC (Japanese, Korean, Mandarin, etc.)

• Relevant Industry Experience - Financial Services, Software and Tech, Federal and State Government and Public Entities

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.